Return and Refund Policy
Effective Date: [31 July 2025]
Last Updated: [31 July 2025]
Thank you for shopping with BB-Pharma Ltd. We are committed to providing our customers with high-quality products and exceptional service. Due to the nature of our products and in adherence to health and safety regulations, all sales are final.
No Returns or Exchanges
Please note that we do not accept returns, exchanges, or offer refunds for any products purchased through our online store, including but not limited to supplements, health-related items, or any consumables. This policy is in place to ensure the integrity and safety of all our inventory.
Non-Refundable Items
As part of our quality assurance standards and to comply with applicable medical and hygiene regulations, the following items are strictly non-returnable:
Nutritional and dietary supplements
Health and wellness products
Items requiring temperature control or sealed packaging
Any item marked “final sale” or “non-returnable”
Damaged or Defective Products
In the unlikely event that your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Claims submitted after this window may not be eligible for review.
To file a damage or error claim:
Email us at bb-pharma@proton.me
Include your order number, a detailed description, and clear photos of the issue
We will investigate all valid claims and take appropriate action which may include reshipping the correct item at no cost to you.
Policy Agreement
By completing a purchase on our website, you acknowledge and agree to this Return and Refund Policy. We strongly encourage all customers to carefully review product descriptions, usage instructions, and ingredient lists prior to purchase.
If you have any questions, please contact us before placing your order.
Contact Information:
BB-Pharma Ltd
20 Wenlock Road, London, ENG, N1 7GU, UK
Email: bb-pharma@proton.me